Returns & Exchanges

As our products are personalised and made to order, we do not accept returns or exchanges due to a change of mind or where incorrect personalisation details have been supplied by the customer, except where required under the Australian Consumer Law.

Please check all names, spelling, wording and other personalisation details carefully before placing your order. We will personalise your item exactly as the details are entered and shown on your order.

If incorrect spelling or personalisation details are provided by the customer, we are generally unable to offer a return, exchange or replacement, except where required under the Australian Consumer Law.

As a small business, personalised items are made specifically for each customer and generally cannot be resold.

Faulty or Damaged Items

If your item arrives faulty, damaged or does not meet the consumer guarantees under the Australian Consumer Law, please contact us as soon as possible with photos of the item and packaging where relevant.

We will assess the issue and, where applicable, arrange a repair, replacement, refund or other appropriate remedy in accordance with your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable Australian law.