Processing & Shipping
Processing Time
Please allow 1–2 business days for processing before your order is shipped. As many of our products are made to order and may require personalisation, additional time may be needed to prepare your order.
Because personalised orders require extra preparation, some orders may take longer than our standard processing timeframe. If your order requires additional processing time, we will contact you where appropriate.
Please note that processing time is separate from shipping time. Shipping times begin once your order has been processed and dispatched.
Shipping
We currently offer the following shipping options within Australia:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–5 business days |
| Express Shipping | 1–2 business days |
Delivery timeframes begin after your order has been processed and dispatched, not from the time your order is placed.
Please note that these delivery timeframes are estimates and may vary depending on your location, the delivery provider, public holidays, weekends, weather conditions, or other circumstances beyond Crafty Bloom’s control.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation via text and/or email, containing your tracking information where available.
You can use the tracking information provided to follow the progress of your delivery.
Please allow some time for tracking information to become active after your order has been dispatched.
Delivery Delays
While we do our best to ensure your order arrives within the estimated delivery timeframe, delays can occasionally occur due to circumstances beyond our control, including:
- Postal or courier delays
- Severe weather
- Public holidays
- High-volume periods, such as Christmas and other peak shopping periods
- Incorrect or incomplete delivery information
- Other circumstances affecting the delivery network
If your order appears to be significantly delayed, please contact us with your order details and we will do our best to assist.
Incorrect Delivery Information
Please ensure your shipping address is correct and complete when placing your order.
Crafty Bloom is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided at checkout. If your order is returned to us because the delivery address was incorrect or incomplete, we will contact you to discuss the next steps.
Lost or Damaged Orders
If your order appears to have been lost or arrives damaged, please contact us as soon as possible with your order details.
We will work with you and the relevant delivery provider to investigate the issue and determine the appropriate resolution.
Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law. Where a product does not meet the consumer guarantees that apply to your purchase, you may be entitled to a repair, replacement, refund, or other remedy as required by law.
Contact Us
If you have any questions about your order or shipping, please contact Crafty Bloom through our website's contact details.
We are happy to help with any questions regarding your order and delivery.